Return and Refund Policy
Last updated: 28-09-2026
At Satej Products, we take care when packing and delivering our wood-pressed oils, ghee and honey. If there is a problem with your order, please contact us so we can help.
Change-of-Mind Returns
Because our products are consumable food items, we do not accept returns or exchanges solely because you change your mind, order the wrong item or no longer require the product.
This restriction does not affect claims relating to damaged, defective, unsafe, expired, incorrect or misdescribed products, or any rights available under applicable consumer law.
Damaged, Incorrect or Defective Orders
Please contact us if:
- Your product arrives damaged, broken or leaking.
- The seal appears tampered with on arrival.
- You receive the wrong product or quantity.
- An item is missing from your order.
- A product arrives expired or has a suspected quality or safety issue.
- The product materially differs from its description.
For visible damage, missing items or incorrect deliveries, please notify us as soon as possible, preferably within 48 hours of delivery, to help us investigate promptly. This preferred reporting period does not remove your statutory rights or exclude defects discovered later.
How to Raise a Request
Email info.satejproducts@gmail.com or WhatsApp +91 7977942602 with:
- Your order number and registered contact details.
- A description of the issue.
- Clear photographs of the product, packaging and shipping label, where available.
- The batch number and expiry or best-before details, where relevant.
An unboxing video can help with our review, but it is not compulsory.
Please retain the product and packaging where safe to do so. Do not consume a product that appears unsafe, contaminated or tampered with.
Returns and Replacements
After reviewing the issue, we will arrange an appropriate resolution, including a replacement or refund where applicable.
Please contact us before sending anything back so we can provide return instructions or arrange collection. For a valid claim involving product defects, transit damage or an error on our part, we will cover necessary return and replacement shipping costs.
Opening a product does not automatically disqualify a genuine quality or safety complaint. We may ask for reasonable information to understand the issue.
Refunds
Approved refunds will be initiated within 5–7 business days of approval, or sooner where required by applicable law.
Refunds for prepaid orders will normally be issued to the original payment method. For cash-on-delivery orders, where offered, we will agree on a suitable bank transfer or UPI refund method with you.
Your bank or payment provider may require additional time to reflect the credit. We will share confirmation once the refund is initiated.
Refunds for valid claims will include applicable delivery charges where required. If the entire order is cancelled by us or cannot be delivered, we will refund the full amount paid for that order.
Order Cancellation
Please contact us promptly if you wish to cancel an order. Orders may be cancelled before dispatch. Once dispatched, we may be unable to stop the shipment; eligible product issues and statutory rights remain covered by this policy.
If we cancel an order because an item is unavailable or cannot be supplied, we will notify you and refund the amount paid.
Product Appearance and Storage
Honey may crystallise, ghee may change consistency with temperature, and oils may show product-specific natural variation. These changes alone do not necessarily indicate a defect.
If you notice an unusual smell, suspected contamination, damaged seal or another quality concern, stop using the product and contact us. Please follow the storage instructions on the label.
Contact and Complaints
Email: info.satejproducts@gmail.com
Phone / WhatsApp: +91 7977942602
We will acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.
Address:
Shop No 2, Sonawadi Chambers, L J Road, Next to Kotak Mahindra Bank Mahim Branch, Mahim, Mumbai – 400016.
Nothing in this policy limits your rights under applicable consumer protection laws.