Privacy Policy

Last updated: 28-09-2026

Satej Products respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, purchase our wood-pressed oils, ghee or honey, or contact us.

Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address and mobile number.
• Your billing address, delivery address and PIN code.
• Order details, payment status and transaction references.
• Information you share when requesting support or submitting feedback.
• Technical information such as your IP address, browser type, device information and website activity through cookies or similar technologies.

Payments are processed by the payment providers available at checkout. Please do not send us card details, passwords, PINs or OTPs by email or WhatsApp.

How We Use Your Information

We use your information to:

• Process orders, payments, deliveries, replacements and refunds.
• Send order confirmations and delivery updates.
• Respond to questions and resolve complaints.
• Maintain transaction records and meet applicable legal obligations.
• Improve website performance and prevent fraudulent activity.
• Send promotional communications where you have opted in or where otherwise permitted by applicable law.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided. Order-related communications may continue where necessary.

Sharing Your Information

We share relevant information with service providers that help us operate our business, such as website hosting providers, payment processors, delivery partners and customer communication services.

We may also disclose information when required by law or to address fraud, security incidents or legal claims.

We do not sell your personal information.

Cookies and Website Tracking

Our website may use cookies to support essential functions such as your shopping cart and checkout. Where enabled, analytics or advertising tools may also use cookies, subject to applicable consent requirements.

You can manage cookies through your browser settings and any cookie preferences available on our website. Disabling essential cookies may affect website functionality.

Data Security and Retention

We use reasonable technical and organisational safeguards to protect personal information. However, no online system can guarantee complete security.

We retain information for as long as needed to fulfil the purposes described in this policy, resolve disputes and meet applicable accounting, tax and legal requirements. Information that is no longer required is deleted or anonymised where appropriate.

Your Choices and Requests

You may contact us to request access to, correction of or deletion of your personal information, or to withdraw consent where processing relies on consent.

We will handle requests in accordance with applicable law. Certain records may need to be retained for legal or transaction-related purposes. We may verify your identity before acting on a request.

External Services

Our website may link to external websites or services. Their handling of personal information is governed by their own privacy policies.

Changes to This Policy

We may update this policy when our practices or legal requirements change. The latest version will appear on this page with its updated date.

Contact and Grievances

Business name: Satej Products
Email: info.satejproducts@gmail.com
Phone / WhatsApp: +91 7977942602

Address:
Shop No 2, Sonawadi Chambers, L J Road, Next to Kotak Mahindra Bank Mahim Branch, Mahim, Mumbai – 400016.