● We're excited to introduce our range of pure, cold-pressed oils available soon for online purchase. Stay tuned! ● We're excited to introduce our range of pure, cold-pressed oils available soon for online purchase. Stay tuned! ● We're excited to introduce our range of pure, cold-pressed oils available soon for online purchase. Stay tuned!

Shipping Policy

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Satej Products ships wood-pressed oils, ghee and honey to serviceable locations within India.

Delivery Availability

Delivery availability depends on your PIN code and our courier partners’ service coverage. If we cannot fulfil an order for your location, we will contact you and refund any amount paid for the unfulfilled order.

Order Processing

Orders are normally processed and dispatched within 1–3 business days after order confirmation and successful payment, where applicable.

For this policy, business days are Monday to Saturday, excluding public holidays.

Processing may take longer during festivals, major promotions or unexpected disruptions. We will communicate significant delays when they arise.

Estimated Delivery Time

Delivery normally takes 3–7 business days after dispatch, depending on your location and courier service availability.

Remote locations may require additional time. Any specific delivery estimate communicated for your order should be read alongside this general estimate.

Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

Any free-shipping offer, minimum order value or location restriction will be stated on the website or at checkout.

Order Tracking

Once your order is dispatched, we will share tracking information through the contact details provided with your order, where tracking is available.

If you have not received tracking details within the expected dispatch period, contact us with your order number.

Delivery Details and Address Changes

Please provide a complete address, correct PIN code and reachable mobile number.

If you need to change your address, contact us before dispatch. Address changes after dispatch depend on the courier’s ability to accommodate them.

If an order is returned because of an incorrect address or repeated unsuccessful delivery attempts, we will contact you to discuss the next steps. Any proposed redelivery charge will be explained and agreed with you in advance.

Damaged or Tampered Packages

If a parcel appears visibly damaged, leaking or tampered with, you may refuse delivery and notify us promptly.

If you discover damage after accepting delivery, please contact us with your order number and photographs where available. We will handle the issue under our Return and Refund Policy.

Delayed or Missing Deliveries

If your order is delayed, lost in transit or marked delivered but has not been received, contact us so we can investigate with the courier.

Where an order is confirmed lost or cannot be delivered, we will arrange a replacement or refund, as appropriate and in agreement with you.

Weather, transport disruptions and other events may affect delivery estimates. These circumstances do not remove your rights under applicable law.

Shipping Support

Email: info.satejproducts@gmail.com
Phone / WhatsApp: +91 7977942602

Address:
Shop No 2, Sonawadi Chambers, L J Road, Next to Kotak Mahindra Bank Mahim Branch, Mahim, Mumbai – 400016.